Knowledge Center Inc.  •  •  703.297.4600

Knowledge Center Inc. specializes in IT Service Management Consultancy and Training.

ITIL Training Experts – Nationwide

EXIN Accredited Training provider specializing in IT Service Management – ITIL, MOF, ISO 20000

Knowledge Center Inc is a FOXIT Accredited Partner. Fox IT is a global independent Service Management specialist having undertaken transformation engagements in over 50 countries. Recognized as the premier supplier of consultancy, education and tools Fox IT has the most extensive ITIL based ITSM and Governance practice in the world.Our services are underpinned by world-class Service Management and Governance concepts and practices based on a range of industry standards, including the IT Infrastructure Library (ITIL®), the global de facto best practice guidance for delivering business focused IT services, MOF, ISO/IEC 20000 and COBIT®.

  • Over 26 years experience in IT Service Management gives Fox the experience to understand your needs and requirements - The Company has been at the forefront of practical implementation of Service Management techniques since 1981 during which time it has established a world-wide delivery network. More than anyone else.
  • Our Clients: Training more than 25,000+ IT professionals in ITIL, including employees from over 400 of the Fortune 500 companies – more than any other organization worldwide.
  • 25000+ certified and trained; 5000+ certified in ITIL v3 alone; Trained more students in ITIL V3 than any other organization (Foundations, V2-V3 Foundations Bridging and V2-V3 Service Manager Bridging) with pass rates that exceed the industry average by double-digits
  • Author of the ITIL v3 Service Design core volume. Fox has been involved in the inception of ITIL, authoring many of the original modules. Fox has recently been involved in the ITIL v3 refresh and continually contribute to the ongoing ITIL development program. Fox also provides authors for ISO20000 and the Microsoft Operations Framework.
  • Member of ITIL V3’s international exam qualification panel
  • Delivered the first ITIL v2 and v3 courses: Foundations; Intermediate courses, v2-v3 Managers courses.
  • Our ITIL trainers passed the very first V2-V3 Service Manager Bridging Course exam leading to the ‘ITIL Expert’ certification. More than 50+ ITIL Experts on Staff.
  • Pass Rates: Our pass rates are well above the Global Pass rates.
  • Our Instructors have Extensive ITSM Experience, Not Just Certifications:


What is Incident Management?

What is Incident Management? In ITIL terminology, an incident is defined as any event which is not part of the standard operation of a service and which causes, or may cause, an interruption to, or reduction in, the quality of that service. In most organizations Incident Management is provided by Service Desk Agents and Second […]

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We Provide Expert Instruction in the Following Courses: CISSP Certification Training | CCNA Certification Training | PMP v4 Certification Training | CompTIA A+ Certification Training | CompTIA A+ Net+ Certification Training | CISM Certification Training | SSCP Certification Training | CEH Certification Training | MCITP: Enterprise Administrator 2008 Upgrade Certification Training | CompTIA Network+ Certification Training | ITIL v3 Certification Training | CompTIA Security + Certification Training | CAP Certification Training | CCVP Certification Training | CISA Certification Training | CHFI Certification Training | ECSA Certification Training | ISSEP Certification Training | CCSP Certification Training | MCITP: Enterprise and Server Administrator Certification Training | MCITP: Windows 7 Desktop Administrator Certification Training | MCSE 2003/MCTS: Windows 7/Security+ Certification Training | CCNP Certification Training
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