ITIL v2 Practioner Agree and Define
You Will Learn How To
- Prepare for and take the ITIL Practitioner Agree and Define (IPAD) Certification Exam
- Plan key activities for the Financial and Service Level Management processes
- Define the monitoring and reporting requirements of key performance indicators and achievements
- Organize the relationships between the Agree and Define processes
- Propose continuous improvements for the Agree and Define processes
- Optimize the Agree and Define processes
Course Benefits
Successful implementation of Financial and Service Level Management ensures the timely delivery of agreed IT services and the cost-effective management of IT assets and resources. In this course, you learn how to plan, implement and optimize the Financial and Service Level Management processes. Through extensive workshops, you gain the skills necessary to take the ITIL Practitioner Agree and Define Certification Exam.
- Developing a Service Level Agreement (SLA)
- Producing and maintaining a Service Catalog
- Defining the relationship between SLM and the other ITIL processes
- Identifying how Financial Management impacts Total Cost of Ownership (TCO)
- Planning and conducting system audits
Introduction and Overview
Planning the Key Financial and Service Level Management Activities
Managing IT assets and resources with Financial Management
Exchanging Information and Initiating Actions
Monitoring and Reporting
Maintaining the Procedures
Administering Service Level Management
Negotiating for various agreements
Establishing Financial Management for IT Services
Financial analysis with IT accounting
Assigning costs with charging
Creating financial reports
Optimizing the Agree and Define Processes
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Important Course Information
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