ITIL v2 – Change, Configuration and Release Management Practitioner
You Will Learn How To
- Prepare for and take the ITIL Change, Configuration and Release Management Certification Exam
- Plan key activities for Change Management, Configuration Management and Release Management
- Define the monitoring and reporting requirements of key performance indicators and achievements
- Organize the relationships between the Change, Configuration and Release Management processes
- Propose continuous improvements for the Change, Configuration and Release Management processes
- Optimize the Change, Configuration and Release Management processes
Course Benefits
By implementing the Change, Configuration and Release Management processes, IT departments can control what is in the infrastructure and manage how and when changes are made. In this course, you learn how to plan, implement and optimize the Change, Configuration and Release Management processes and gain the skills necessary to take the ITIL Change, Configuration and Release Management Certification Exam.
You gain knowledge of the Change, Configuration and Release Management processes.
- Identifying key considerations for managing a CMDB
- Establishing criteria to ensure quality Releases
- Optimizing Change Management procedures to ensure successful implementations
- Setting guidelines for key performance indicators
- Integrating the activities of the processes
Introduction and Overview
Planning the Key Change, Configuration and Release Management Activities
Release Management
Configuration Management
Monitoring and Reporting
Exchanging Information
Maintaining the Procedures
Establishing Change Management
Change Manager responsibilities
Organizing Release Management
Designing, building and configuring Releases
Distribution and installation
Applying Configuration Management
Optimizing the Change, Configuration and Release Management Processes
|
|
