ITIL v2 – Change, Configuration and Release Management Practitioner

• Managing, organizing and optimizing the Change, Configuration and Release Management processes
• Controlling the changing environment
• Ensuring quality Releases
• Mapping the infrastructure Configuration

Planning the Key Change, Configuration and Release Management Activities
Change Management

• Determining the objectives and scope
• Defining the roles and responsibilities
• Performing risk assessments and obtaining approval

Release Management

• Establishing Release policies
• Planning the monitoring and reporting of process effectiveness

Configuration Management

• Defining the Configuration Management Database (CMDB) scope
• Determining Configuration Item (CI) naming conventions
• Planning for CMDB data discovery, collection and population

Monitoring and Reporting

• Monitoring and managing the Change, Configuration and Release Management activities
• Identifying key issues impacting effective operation
• Establishing metrics and management information
• Developing and monitoring critical success factors and key performance indicators

Exchanging Information

• Establishing information exchange between the Change, Configuration and Release Management processes
• Integrating with other Service Management processes

Maintaining the Procedures

• Mapping Change, Configuration and Release Management procedures to daily work activities
• Defining criteria for Change prioritization
• Planning resource allocation for Releases
• Ensuring CMDB quality through verification and audit

Establishing Change Management
Classifying, prioritizing and approving Changes

• Considering business, technical and financial aspects of Change
• Performing risk and impact assessments
• Scheduling and resource allocation

Change Manager responsibilities

• Filtering Requests for Change (RFC)
• Selecting Change Advisory Board (CAB) and CAB/Emergency Committee membership
• Ensuring effectiveness through Post-Implementation Review

Organizing Release Management
Planning for Releases

• Determining requirements for full, delta and package Releases
• Establishing Definitive Hardware Store (DHS) and Definitive Software Library (DSL)
• Confirming software license compliance

Designing, building and configuring Releases

• Build management
• Constructing back-out plans
• Ensuring fit-for-purpose testing

Distribution and installation

• Considering all technical and non-technical aspects of Releases
• Managing the logistics
• Training and communicating to all stakeholders

Applying Configuration Management

• Establishing your Configuration baselines
• Managing physical and logical relationships
• Identifying downtime through Status Accounting

Optimizing the Change, Configuration and Release Management Processes

• Utilizing key performance indicators
• Conducting reviews for process effectiveness
• Establishing ongoing quality improvements
• Applying quality standards
• Auditing for performance and achievements

• The course fee includes the ITIL Change, Configuration and Release Management Certification Exam
• The ITIL v2 Foundation Certificate is required to take the ITIL Change, Configuration and Release Management Certification Exam, which is given on the final day.