ITIL® v3 Intermediate Qualification: Managing Across the Lifecycle
You Will Learn How To
- Prepare for and take the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam
- Identify key business and management issues in IT Service Management
- Manage the planning and implementation of IT Service Management
- Implement Strategic Change Management and Risk Management
- Handle organizational challenges and assess services
Course Benefits
The ITIL v3 Intermediate Qualification: Managing Across the Lifecycle focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. This course is the final module of the Service Lifecycle and/or Service Capability modules and leads to the ITIL Expert Qualification in IT Service Management.
Who Should Attend
This course is valuable for those who want to achieve the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate. Required credits from ITIL v2 or v3 qualifications are needed to take the Managing Across the Lifecyle Certification Exam on the final day.
Course Workshop
Through extensive activities, you gain knowledge of the overall ITIL Lifecyle. Workshops include:
- Analyzing, identifying and evaluating the risks involved in Service Management
- Producing plans for the implementation and improvement of the Service Lifecycle and relevant processes
- Examining methods and output required to conduct a Service Assessment
- Taking the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam
Introduction
Managing Strategic Change
Controlling quality
Strategic influencing
Customer liaison
Risk Management
Controlling risk
Managing the Planning and Implementation of IT Service Management
Directing, controlling and evaluating
Handling Organizational Challenges
Knowledge Management
Service Assessment
Monitoring and reporting
Service Portfolio assessment
Complementary Industry Guidance and Tool Strategies
Tool strategies
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Important Course Information
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