MOF Foundation

Microsoft® Operations Framework (MOF) 4.0 delivers practical guidance – not just theory – for everyday IT practices and activities. This guidance helps users establish and implement reliable, cost-effective IT services. MOF professionals have access to valuable content, templates and job aids. MOF is an agnostic and practical framework, the knowledge gained in the course applies to all organizations, regardless of the platforms or applications in use.

Course Objectives:
MOF 4.0 Foundation is a three (3) day, instructor led course which provides an understanding of the newly updated MOF service lifecycle phases, key concepts, processes and management reviews. Class exposes participants to the four (4) phases of the MOF lifecycle: Plan, Delivery, Operate, and Manage. Learning objectives include understanding:

• Service Management as a Practice
• How MOF contributes to operational excellence
• How MOF interfaces with other service management frameworks (e.g., ITIL)
• The 3 phases (Plan, Deliver, Operate)and foundational layer(Manage) of the MOF Lifecycle
• The Service Management Functions (SMFs)defined within each phase
• The Management Reviews (MRs) defined within critical SMFs to ensure that the service is ready for the next lifecycle stage
• The Manage Layer and how it supports the other phases with governance, change and team/resource management

Come ready to participate in lively discussions about process improvements, benefits and challenges.
Course / Student Material:

• 2.5 days of Instructor Led Education
• Learner Manual
• Electronic Copy of Microsoft Operations Framework Overview Documents and Job Aids
• Interactive Exercises used to Demonstrate the Application of MOF in a Virtual Environment
• Study Aids, Sample Exams and Preparation
• In-Class Exam (final afternoon of class)
• Daily Breakfast Pastries and Refreshments

Audience:
Since MOF is an agnostic framework, the knowledge in this course can be applied to all organizations regardless of the platforms or applications in use. MOF 4.0 Foundation course is for IT professionals throughout the organization;
- Staff responsible for planning, developing, deploying, supporting, operating, and managing IT services
- Management accountable for the delivery of IT services

Prerequisites:
Knowledge of best practice process frameworks is recommended. The preference is a Foundation Certification in IT Service Management such as ITIL Foundation and / or ISO/IEC 20000 Foundation.

Exam & Certification:
Learners will be equipped to earn their Foundation Certificate in Microsoft Operations Framework by achieving a passing score on a 60 minute, 40 question multi choice, scenario based examination. The exam is accredited and administered by EXIN on the final day of class.