Vernon Lloyd Podcast

ITIL Intermediate Capability Courses — 5 Days  
Course Description
Operational Support & Analysis The focus of this five-day course is on Event, Incident, Request Fulfillment, Problem, and Access Management, and the functions of Service Desk, Technical, IT Operations, and Application Management.
Release, Control & Validation The focus of this five-day course is on Change, Release & Deployment, Validation & Testing, Service Asset & Configuration, Knowledge, Request Fulfillment, and Service Evaluation Management.
Service Offerings & Agreements The focus of this five-day course is on Service Portfolio, Service Catalog, Service Level, Demand, Supplier, and Financial Management.
Planning, Protection & Optimization The focus of this five-day course is on Capacity, Availability, IT Service Continuity, Information Security, Demand and Risk Management.
ITIL Intermediate Lifecycle Courses — 5 Days Combo or 3 Days Individual
Course Description
Service Strategy

This 3-day course, based on the ITIL Service Strategy book, is for managers seeking to gain a better understanding of how to better integrate IT and business processes and formulate stronger ITSM strategies.
Service Design and
Service Transition 		5-day combo course
ITIL Service Design lifecycle course, is for managers seeking to gain critical knowledge and practical guidance regarding the management principals and core concepts required to design new or modify existing IT services.

The ITIL Service Transition lifecycle course is for managers seeking to gain an understanding of how to consistently manage change, and get practical guidance related to the introduction, deployment, transfer and decommissioning of new or changed services.

Service Operation and
Continual Service Improvement 		5-day combo course
ITIL Service Operation lifecycle course is for service and support managers seeking to gain practical guidance on the service delivery and support phase within ITIL V3’s service lifecycle model, viewed as the “factory” of IT.

The ITIL Continual Service Improvement lifecycle course is for managers seeking to gain a better understanding about ROI, measurements and metrics, trending and management reporting.

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